Minor complaints should be reported to the team coach for addressing.
Complaints regarding coaching staff should go to appropriate DOC for action before escalating to formal grievance.
Complaints from coaches regarding coaching staff go to DOC - DOC to report out to Board.
If complaint turns to grievance this is escalated to the Board Grievance Committee
NORTHWESTELITEFC GRIEVANCE PROCESS
NWEFC has implemented a grievance process to give a player, parent or coach a forum to have their complaint heard and acted upon, if warranted, by the grievance committee. Specifically, if someone has a grievance, they are to submit their complaint in writing to Northwest Elite Futbol Club within 10 days of the event giving rise to the complaint. The grievance committee will review the complaint, conduct an appropriate investigation, and make an appropriate response to the complaint. The grievance committee's decision is the final decision in all cases.
The person(s) filing the grievance will submit their complaint in writing on the grievance form found on the NWEFC website to the Northwest Elite Futbol Club grievance committee within 10 days of the event giving rise to the complaint.
The grievance committee will review the complaint & determine whether the complaint filed falls within the guidelines established by the policies and procedures of NWEFC.
After reviewing this information the grievance committee will make their determination as to the appropriateness of the complaint. You will be notified by a member of the committee as to whether a Formal Grievance is granted or denied.
For a grievance filing to be considered complete, all questions asked on the Grievance Form must be addressed.
Incomplete grievance filings (not providing requested information) will be returned with a request for the missing required information.
The grievance filing will not be accepted and the required timelines will not apply until all the required information is received.
The grievance committee will then conduct an appropriate investigation, and make an appropriate response to the complaint.
After the appropriate investigation, if the grievance committee finds that it is a valid grievance, the NWEFC Board will review the findings.