NW ELITE FC communication protocol is in place to help all members receive the best service in the most efficient manner. The chart below illustrates the steps one takes with any soccer and non soccer related question. A 24-hour wait period is recommended before contacting a coach with a complaint or concern. Approaching a coach immediately after a game is not in the players best interest.
SOCCER RELATED ISSUES
PARENT TO COACH
Practices, games, tournaments, team rules, team/player discipline, or anything else that affects the technical, tactical, psychological, or physical mechanics of the team
PARENT TO DIRECTOR OF COACHING
Questions or issues that are not answered by the team coach should be referred to the Director of Coaching.
PARENT TO EXECUTIVE DIRECTOR
Any issues not resolved via the above listed communication avenues can be referred to the Executive Director
NON SOCCER RELATED ISSUES
PARENT TO TEAM MANAGER
Paperwork, fees, fundraising, travel, and anything else related to the administrative side of the game
PARENT TO SUPPORT STAFF
General club operations, payments and registration: contact email@example.com
PARENT TO DIRECTOR OF OPERATIONS
Questions not related to soccer that cannot be answered by the Team Manager or Support Staff can be directed to the Director of Operations.